International Balanced Scorecard Strategy Execution Master Class
A structured execution framework organized into modules, phases, and practical steps for developing strategy, building the Balanced Scorecard, aligning the organization, driving excellence, and sustaining performance.
Module 1: Strategy Development & Balanced Scorecard Framework
Phase 1: Developing the Strategy
Developing a Customer-Focused Strategy
Objective: Develop a clear, customer-focused strategy by defining the organization’s vision, mission, values, strategic priorities, and long-term direction.
- Systems thinking approach to strategic planning
- Mission, values, vision, and customer value proposition
- Strategic priorities and strategies explained
- Difference between a strategic plan and business plan
Develop Strategy Maps for Your Strategy
Objective: Translate strategic priorities into a visual strategy map that links objectives across the four Balanced Scorecard perspectives.
- Link strategic objectives across Balanced Scorecard perspectives
- Examples of great strategy maps from private and public sectors
- Strategic themes for organizing strategy maps and implementation
Phase 2: Developing the Balanced Scorecard Framework
Develop Balanced Scorecards and Strategic Initiatives
Objective: Build measurable Balanced Scorecards and prioritize strategic initiatives that convert strategy into executable action plans.
- Select Balanced Scorecard objectives, measures, and targets
- Application to government and non-profit entities
- Put strategy into action with strategic initiatives
- Assess and rank strategic initiatives
- Select portfolios of strategic initiatives by theme
- Develop funding and budget for strategic initiatives
Phase 3: Driving Organizational Synergies
Align Organizational Units to Achieve Corporate Synergies
Objective: Align business units, departments, and stakeholders to ensure all organizational efforts support the overall corporate strategy.
- Define the corporate value proposition
- Achieve vertical and horizontal alignment among business units
- Cross-organizational alignment with external stakeholders
- Develop departmental and divisional scorecards
Align Employees to the Strategy
Objective: Ensure every employee understands the strategy and aligns individual goals, performance, and incentives with organizational objectives.
- Communicate strategy to employees
- Align employee objectives to strategic priorities
- Design incentive plans linked to business unit priorities
- Identify strategic job families needed for execution
Module 2: Operational Excellence, Review & Long-Term Performance
Phase 4: Achieving Organizational Excellence
Link Strategy to Operational Excellence
Objective: Integrate strategy with operational processes, quality improvement, technology, and performance management to drive organizational excellence.
- Align quality and improvement programs to strategic objectives
- Develop operational dashboards for continuous improvement
- Leverage IT as a strategic partner
- Understand when Balanced Scorecard software is necessary
Review and Monitor Strategy Implementation
Objective: Establish an effective governance and review process to monitor execution, evaluate progress, and make timely strategic adjustments.
- Operational review meetings
- Strategy review meetings
- Monitor and guide strategy implementation
- Make mid-course corrections in strategy execution
Evaluate the Strategy
Objective: Assess whether the strategy is delivering the intended results and identify opportunities to improve strategic performance.
- Test causal linkages in your strategy
- Understand whether a bad strategy is being implemented well
- Identify whether a good strategy is being implemented poorly
Phase 5: Sustaining High Performance Over the Long Term
Create the New Strategy Management Office
Objective: Establish a Strategy Management Office (SMO) to coordinate, govern, and sustain strategy execution across the organization.
- Perform and synchronize multiple strategy execution processes
- Understand roles of the Strategy Management Officer
- Define the recommended reporting structure
Leading Transformational Change
Objective: Equip leaders with the skills and frameworks needed to drive transformational change and sustain long-term organizational success.
- Understand leadership versus management
- Lead transformational change versus operational change
- Create the strategic change agenda and roadmap for change
